Privacy Policy

A Legal Disclaimer

The information provided on this website is for general informational purposes only and does not constitute professional advice, while Redwood Digitals strives to ensure that all content is accurate and up to date, we make no representations or warranties of any kind - express or implied - about the completeness, accuracy, reliability, or suitability of the information or services described.

Use of our website and services is at your own risk, Redwood Digitals shall not be liable for any loss or damage arising from reliance on the information provided or from any interruption or error in website functionality.

Links to third-party websites are provided for convenience only; we do not endorse or accept responsibility for their content or privacy practices.

1. Introduction

This Privacy Policy explains how Redwood Digitals (“we”, “us”, or “our”) collects, uses, and protects your personal data in connection with our digital marketing services.

We are committed to safeguarding your privacy and ensuring that your personal information is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Registered Office: Edinburgh, Scotland
Email: contact@redwooddigitals.com
Website: https://redwooddigitals.com
Data Controller: Redwood Digitals

2. Information We Collect

We may collect and process the following types of information:

a) Personal Information

Full name
Business name
Email address
Phone number
Billing and payment details
Job title and role
Correspondence or enquiries sent to us

b) Technical Information

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on our website
Referring website or traffic source

c) Marketing & Communication Preferences

Your subscription and communication preferences
Feedback or survey responses
Consent to receive marketing communications

3. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage our digital marketing services (SEO, PPC, website design and management)
To communicate with you regarding projects, quotes, and support requests
To process payments and maintain business records
To send marketing updates, newsletters, and insights (only with your consent)
To analyse and improve our website, services, and customer experience
To comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

Contractual necessity: to perform our services under an agreement with you.
Legitimate interests: to operate and improve our business and maintain client relationships.
Consent: for sending marketing communications.
Legal obligation: to comply with tax, accounting, and other UK laws.

5. Data Sharing and Disclosure

We will never sell your personal data. However, we may share it with:

Service providers and subcontractors who assist in delivering our services (e.g., hosting, analytics, payment processors).
Professional advisers such as accountants, lawyers, or insurers.
Regulatory authorities or law enforcement where required by law.

All third parties are required to maintain confidentiality and comply with applicable data protection regulations.

6. International Data Transfers

Some of our third-party providers (such as Google, Meta, or AI analytics tools) may process data outside the UK or EEA.

In such cases, we ensure appropriate safeguards are in place, such as UK adequacy decisions or standard contractual clauses, to ensure your data remains protected.

7. Data Retention

We retain your personal data only as long as necessary for the purposes described above:

Client records: retained for up to 6 years after the end of a contract (for legal and accounting reasons).
Marketing data: retained until you withdraw consent or unsubscribe.
Website analytics data: retained for up to 26 months, as per Google Analytics’ standard retention settings.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your data and obtain a copy.
Rectify inaccurate or incomplete information.
Erase your data (“right to be forgotten”).
Restrict or object to processing.
Data portability – request a transfer of your data to another controller.
Withdraw consent at any time (for marketing communications).

To exercise any of these rights, please contact us at contact@redwooddigitals.com.
We will respond within one month of receiving your request.

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, analyse traffic, and personalise content and advertising.

You can manage or disable cookies at any time through your browser settings.
For more information, please refer to our Cookie Policy.

10. Security Measures

We take data security seriously and use a range of measures to protect your information, including:

SSL encryption for all website traffic
Secure servers with restricted access
Regular backups and monitoring
Staff training on data protection and privacy

However, please note that no method of online transmission is completely secure.

11. Third-Party Links

Our website may include links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
We encourage you to review their privacy policies before submitting personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
All updates will be posted on this page with an updated “Last Updated” date.
We encourage you to review this page regularly to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

Data Protection Officer (DPO)
Redwood Digitals
Email: contact@redwooddigitals.com
Website: https://redwooddigitals.com
Location: Edinburgh, Scotland